Privacy Policy

This Privacy Policy explains how we collect, use, disclose and protect personal information when you interact with Golden Genie Casino services, register an account, use our website or mobile site, or contact our support. We are committed to protecting your privacy and handling your personal data transparently and lawfully. Please read this policy carefully to understand our practices and your rights.

Information We Collect

We collect personal information that is necessary to provide and improve our services, to comply with legal obligations, and to maintain a safe environment for users. The categories of information we collect include:

• Account and identity data: name, date of birth, username, password, email address, phone number and any government-issued identity documents you provide for verification.
• Contact details: postal address and other contact preferences you choose to share.
• Device and usage data: IP address, device identifiers, browser type, operating system, pages viewed, session length, click activity and other diagnostic data.
• Communications: records of your correspondence with our support team and notes of interactions such as live chat transcripts or emails.
• Marketing preferences: choices you make about receiving promotional messages and newsletters.

How We Use Your Information

We use your data to operate our service, to comply with legal requirements, and to improve user experience. Our main purposes are:

• To create and manage your account, authenticate users and provide account-related support.
• To verify identity and to meet legal and regulatory obligations where required.
• To provide, maintain and improve our website and services, including troubleshooting and analytics.
• To communicate with you about your account, service updates, and support requests.
• To send you marketing communications with your consent, and to respect your opt-out choices.
• To detect, prevent and address fraud, abuse, security incidents and other harmful activity.

Legal Bases for Processing (GDPR)

When we process personal data from individuals in the European Economic Area (EEA), we rely on one or more of the following legal bases:

• Performance of a contract: processing necessary to provide services you request.
• Legal obligation: processing required to comply with applicable laws and regulatory duties.
• Consent: where we have obtained your clear agreement to process specific categories of data (for example, marketing communications).
• Legitimate interests: where processing is necessary for our legitimate business interests (for example, fraud prevention, service improvement and network security), provided those interests are not overridden by your rights.

Sharing and Disclosure

We share personal data only as needed and described below:

• With trusted service providers and partners who perform services on our behalf, such as hosting, analytics, and customer support. These partners are contractually bound to protect your data.
• To comply with laws, regulations, court orders or requests from public authorities where required.
• To detect, prevent or respond to security incidents, fraud or other illegal activity, and to protect our legal rights and property.
• In connection with business transfers, such as a merger, sale, or reorganization; any buyer would be required to respect this Privacy Policy.

International Transfers

Personal data may be transferred to, processed and stored in countries other than your country of residence. When transfers occur from the EEA or other jurisdictions with data protection laws, we put in place appropriate safeguards, such as standard contractual clauses or other lawful mechanisms, to protect your information.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. Retention periods vary depending on the nature of the data and the reason it was collected. We apply regular reviews to remove or anonymize information that is no longer required.

Your Rights

Depending on applicable law, you may have the following rights regarding your personal information:

• The right to access the personal data we hold about you and to receive a copy in a commonly used format.
• The right to correct inaccurate or incomplete data.
• The right to request deletion of your personal data, subject to our legal obligations and legitimate interests.
• The right to restrict or object to certain types of processing, including processing based on legitimate interests.
• The right to withdraw consent where processing is based on consent.
• The right to data portability where applicable.
• The right to lodge a complaint with a competent data protection authority if you believe your rights have been violated.

To exercise your rights or make a data subject request, contact us at [email protected]. We will respond within applicable legal timeframes and may require identity verification for your protection.

Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to provide, secure and improve the website, to analyze usage, and to deliver relevant content. You can manage cookie preferences through your browser settings or available preference tools on our site. Disabling certain cookies may affect functionality.

Security Measures

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse or alteration. Measures include access controls, encryption where appropriate, secure hosting practices and regular security assessments. While we strive to protect your data, no system can be guaranteed completely secure.

Third-Party Links and Services

Our site may contain links to third-party websites and services operated by others. This Privacy Policy does not apply to third-party practices. We encourage you to review the privacy notices of any sites or services you visit.

Children’s Privacy

Our services are not directed at children and we do not knowingly collect personal information from children under applicable minimum ages. If we become aware that we have collected personal data from a child in violation of applicable law, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will publish changes on this page and, where required by law, provide notice. The updated policy will include the date of the latest revision.

Contact Us

If you have questions, concerns or requests about this Privacy Policy or our privacy practices, please contact us at:

[email protected]