Responsible gambling

At Golden Genie Casino we want you to enjoy your time playing while staying safe and in control. This page explains simple, practical steps you can take if gambling is causing concern for you or someone close to you. The guidance here is warm, non-judgemental and focused on real actions you can use right away.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

Setting limits and using temporary breaks are effective ways to keep play comfortable and affordable. Below are commonly available options and how to use them mindfully.

Deposit limits: Decide a weekly or monthly amount you can afford to lose and set that as a firm limit. Treat this like an entertainment budget.
Time-outs and short breaks: Use a time-out for a short cool-down (for example 24 hours to 30 days) when you feel tempted to chase losses or are playing longer than intended.
Self-exclusion: If you need a more decisive step, self-exclusion closes or restricts access for a set period (for example 3, 6, 12 months or permanently). This helps remove immediate temptation.
Session reminders: Set alarms or use device reminders to limit how long you play in one sitting.

If you want to put a limit in place but are unsure how, contact our support team and ask for assistance to apply deposit or time limits or to initiate self-exclusion for your account.

Warning Signs of Problem Gambling

Recognising early signs can help you act quickly. The following behaviors often indicate that gambling is becoming harmful:

Spending more time or money than planned and struggling to stop.
Borrowing, selling possessions, or using money intended for essentials to gamble.
Feeling anxious, depressed, or defensive about gambling activity.
Chasing losses by increasing stakes or playing longer sessions.
Neglecting work, family or social commitments because of gambling.

If any of these ring true, consider using limits, a time-out, or contacting support for a temporary account block while you reassess.

How to Set Personal Limits

Practical steps to create and stick to limits:

Decide a loss limit based on your disposable income — an amount you can afford to lose without affecting bills or essentials.
Use short-term goals: start with a weekly limit, review after one month, then adjust only if comfortable.
Limit payment methods: remove stored cards or set bank-level blocks to prevent rapid re-depositing.
Plan non-gambling activities and schedule them during times you normally play.
Tell a trusted friend about your limits so they can help keep you accountable.

How to Self-Exclude

If you feel you need to step away completely, self-exclusion is a strong protective measure. Here’s what to expect and how to proceed:

Decide the length of exclusion you need (short term or indefinite).
Contact customer support and request self-exclusion for your account. Ask for confirmation in writing.
Request that your account be locked for the chosen period and that marketing communications be stopped.
If available, nominate a third party (friend or family member) to help manage communications about reinstatement.
At the end of the exclusion period, there is usually a cooling-off process before play can resume — use this time to reflect on whether returning is the right choice.

If you cannot find a formal self-exclusion option, request an account closure and removal of payment methods; also consider bank or card provider controls to block gambling transactions.

Getting Help and Support

Asking for help is a sign of strength. If gambling is causing harm, consider these practical steps:

Contact our support team for account limitations, time-outs or self-exclusion support and a clear record of actions taken.
Talk to a trusted friend or family member about what you’re experiencing; having someone aware can reduce isolation and help with accountability.
Seek confidential professional support from local or national counselling services and treatment programs that specialise in gambling-related issues.
If you are in immediate danger or at risk of harming yourself, contact emergency services in your area without delay.

For Friends and Family

Supporting someone who is struggling can feel overwhelming. These approaches are practical and caring:

Approach the conversation with empathy — focus on how you feel and what you’ve observed rather than blaming.
Encourage practical steps: help them set deposit limits, remove payment methods, or contact support to self-exclude.
Offer to assist with finding local support services and to accompany them to an appointment if they want company.
Protect your own finances. Consider separate banking arrangements if you’re concerned about financial exposure.
Set boundaries and seek support for yourself; caregivers also need help and guidance.

Financial Safety and Protecting Your Account

Practical measures to keep your finances secure and reduce gambling harm:

Remove stored payment methods from your account and enable two-factor authentication on email and banking where available.
Set bank-level blocks on gambling transactions or speak to your bank about card controls.
Keep records of deposits and withdrawals and review statements regularly to spot changes in behaviour early.
Avoid sharing account details or passwords. If you suspect unauthorised access, change credentials and notify support immediately.

Differences from Australia-specific standards

Gambling protections and support options can differ by country. If you are based in Australia or are supporting someone who is, consider these points:

Local national and state services may offer tailored self-exclusion schemes, counselling and specialised financial advice; these vary by jurisdiction.
Check that the help you seek is available in your area and meets local requirements for confidentiality and professional support.
Where local tools aren’t available, combine platform limits with bank controls, device blocking tools and professional support to build a safer environment.

Frequently Asked Questions

Q: How do I temporarily stop myself from gambling?
A: Use a time-out or temporary self-exclusion, remove payment methods from your account, enable bank transaction blocks, and ask a trusted person to help enforce a break.

Q: What if I can’t find a self-exclusion option?
A: Contact our support team to request an account suspension or closure. If that’s not possible, use bank controls, remove stored payment details, and consider device-level blocking software.

Q: Who should I speak to if gambling is affecting my mental health?
A: Reach out to a professional counsellor or your local health services. If you feel at risk of harming yourself, contact emergency services immediately.

Q: Can someone else help me manage my account?
A: Yes — nominate a trusted person to help you stay accountable, and consider asking support to add restrictions or require written confirmation before any changes are made.

Golden Genie Casino is here to support you. If you would like help applying limits or discussing options for a break from play, please contact our support team who can guide you through practical next steps.